OUR RETURN POLICY

We kindly ask that you follow our return policy to expedite any potential returns and refunds. If you are not satisfied with your purchase, you can return or exchange the product within 30 days of receipt. If you order more than one bottle, you will receive a refund for all purchased bottles, provided no more than one bottle is opened. You will be responsible for return shipping charges.

All products properly returned under this policy are eligible for a refund, which may include company credit or credit to the original method of payment. We will credit you for the total purchase price, upon receipt of the product, less any applicable fees. Additional fees may apply if not returned in original packaging.

Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits.

If you would like to speak with customer service please call us at 1-888-EYEDOC5 (1-888-393-3625) or email us at info@doctorsadvantage.net. In the unlikely event that your order is incorrect, damaged or defective, please call us within 30 days and we will send you the correct product or replacement product at no cost to you.

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FREQUENTLY ASKED QUESTIONS

How is my order shipped?

All Doctor’s Advantage products are shipped using the most cost effective means for our customers, which is typically UPS.

Can my order be expedited and how do you calculate the charges?

Yes, your order can be rush delivered. We use our shipping providers’ real-time rates to calculate the price based on your order specifications.

How long will it take to process and ship my order?

Most orders are processed and shipped within one business day of being placed.

Do you accept international orders?

Currently we do not accept orders from outside the USA, except for Canada and Puerto Rico. All orders must be paid using US dollars.

How do i update my credit card information?

To protect our customers, Doctor’s Advantage does not allow users to view nor modify their credit card information on our website. If you need to modify your credit card information, you will need to add a new card during the checkout process (steps 3-5 below) or, if you’re taking advantage of free shipping with Autoship, from your Account follow these steps:

  1. Click on My Autoship
  2. Click on your Autoship ID number*
  3. Place a check mark next to Add a new card in the Default Payment Method box
  4. Enter the required credit card information
  5. Click the Update button and Yes to confirm.
*Payment method changes will automatically be applied to all Autoship orders on your account.

Where do I send my check if I want to pay with a check by mail?

Be sure to select: Check by mail option on check out

Please mail your check to:
Doctors Advantage Products, LLC | 2240 East Hill Road | Suite C | Grand Blanc, MI 48439

SHIPPING INFORMATION

Currently we can ship products everywhere in the United States as well as Canada and Puerto Rico. We apologize but presently we are not shipping to any other International locations.

Determining delivery time is a function of item availability and the shipping options you choose. After an order is submitted, it is processed within one business day and then shipped the same day or the next day.

PRIVACY POLICY

Doctor's Advantage wants to protect you!

Doctor’s Advantage understands the value of the information we collect from our customers and we take the necessary steps to ensure the safety of that information. The following is our privacy policy which states our data gathering and usage processes that apply only to order transactions and information gathered on www.doctorsadvantage.net. By visiting www.doctorsadvantage.net you are accepting our privacy policy.

What information do we collect?

When customers order or register, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. This information is required for us to receive payment for merchandise, mail your order and contact you should we need to.

If you choose, you may browse the site anonymously. As with many e-commerce businesses, we use "cookies" to enhance your experience and gather information about visitors and visits to our web site. Please refer to the "Do we use 'cookies'?" section below for information about how we use cookies.

How do we use your information?

Information we collect from you during registration, when purchasing product or through submitted forms may be used in the following ways:

  • For personalizing your site experience and delivering content and product offerings that interest you.
  • To assist in responding to your customer service requests.
  • To expedite processing your transactions.
  • For determining contests, promotions, surveys or other site features.

How do we protect customer information?

To ensure the safety of your personal information we employ a variety of security measures. Your personal information is stored in secured networks and only accessed by a limited number of people with special access rights, who are required to keep the information confidential. When you submit information for orders or access your personal info, it is done through a secure server. The sensitive/credit information you submit is transmitted via a Secure Socket Layer (SSL) technology and then encrypted into our databases only to be accessed for reasons and in ways stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if allowed) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For example, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us monitor site traffic and site interaction so that we can offer better site experiences and features in the future.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. This also does not include web site hosting partners and other parties who assist us in operating our web site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you remove or modify information you have provided to us?

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on November 28, 2007.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our web site and not to information collected offline.

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SECURITY POLICY

Conditions of Use

Thank you for visiting www.doctorsadvantage.net. By browsing our site you are agreeing to the following conditions for using the site. Please read the conditions carefully.

Privacy

Please review our Privacy Policy to understand our practices.

Electronic Communications

By visiting www.doctorsadvantage.net or sending e-mails, you are communicating with us electronically from which we will communicate electronically. You agree to receive such communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyrights

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Doctor’s Advantage or its content suppliers and protected by United States and international copyright laws. The organization of all content on this site is the exclusive property of Doctor’s Advantage and protected by U.S. and international copyright laws. All software used on this site is the property of Doctor’s Advantage or its software suppliers and protected by United States and international copyright laws.

Trademarks

DOCTOR'S ADVANTAGE, DOCTORSADVANTAGE.NET, EYERELIEF, EYESHIELD ANTIOXIDANTS, ADVANCED EYESHIELD ANTIOXIDANTS and other Doctorsadvantage.net graphics, logos, and service names are trademarks or registered trademarks of Doctor’s Advantage in the U.S. and/or other countries. All other trademarks not owned by Doctor’s Advantage that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Doctor’s Advantage.

Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED HEREIN, WE MAKE NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE. EXCEPT AS EXPRESSLY STATED HEREIN, WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THAT YOU AGREE THAT IN NO EVENT SHALL DOCTOR'S ADVANTAGE, ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCTS SOLD.

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